Destination management organisations as meta-designers
| Autor: | Monika Bachinger, Ana Tripković Marković |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Knowledge management
business.industry Tourism Leisure and Hospitality Management Geography Planning and Development Support system Destination management Sociology Destinations destination management design science meta-management digitalisation user-centeredness networks business Montenegro Tourism |
| Zdroj: | Tourism: An International Interdisciplinary Journal Volume 68 Issue 3 |
| ISSN: | 1849-1545 1332-7461 |
| DOI: | 10.37741/t.68.3.4 |
| Popis: | DMOs increasingly find themselves managing complex socio-technological systems. They face ‘wicked problems’ at the point where humans and technological systems intersect. Such problems require the remit of DMOs to grow from its current status of meta-management into the new concept of meta-design. Whereas meta-management relies on strategic planning and a predictable future, meta-design takes into account unpredictable dynamics of destinations as experience production systems. The term meta-design implies designing design; it targets those structures and processes in destinations that facilitate the co-production of tourism experiences. Based on a survey in Germany and Montenegro this paper investigates whether, and to what degree, DMOs practice meta-design, what factors characterise their meta-design and what circumstances drive them to take on the task of meta-design. Results show that only a small number of DMOs in both countries practice meta-design. The DMOs who adhere most closely to such a role operate at a superordinate geographical level. Digitalisation and user-centeredness are important features of meta-design; however, DMOs realise both of these features to different degrees. Contact with service providers along with available networking resources influence DMOs to practice meta-design. Differences exist between Montenegro and Germany due to their markets and normative settings. In discussing these results, some practical recommendations and further fields of research have been formulated. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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