Slow or swift, your patients' experience won't drift: absence of correlation between physician productivity and the patient experience
| Autor: | Dongmei Wang, Kasia Lenz, Andrew D McRae, Benjamin Higgins, Grant Innes, Timothy Cook, Eddy Lang |
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| Rok vydání: | 2016 |
| Předmět: |
Male
Efficiency Alberta Feedback Cohort Studies 03 medical and health sciences symbols.namesake 0302 clinical medicine Patient satisfaction Linear regression Patient experience Medicine Humans 030212 general & internal medicine Practice Patterns Physicians' Path analysis (statistics) Quality of Health Care Retrospective Studies General linear model Analysis of Variance Actuarial science business.industry 030208 emergency & critical care medicine Retrospective cohort study Emergency department Pearson product-moment correlation coefficient Patient Satisfaction Emergency Medicine symbols Linear Models Female business Emergency Service Hospital Hospitals High-Volume Demography |
| Zdroj: | CJEM. 19(5) |
| ISSN: | 1481-8043 1481-8035 |
| Popis: | AbsractObjectivesTo evaluate the relationship between Emergency Physician (EP) productivity and patient satisfaction with Emergency Department (ED) care.MethodsThis retrospective observational study linked administrative and patient experience databases to measure correlations between the patient experience and EP productivity. The study was performed across three Calgary EDs (from June 2010 to July 2013). Patients>16 years old with completed Health Quality Council of Alberta (HQCA) ED Patient Experience Surveys were included. EP productivity was measured at the individual physician level and defined as the average number of patients seen per hour. The association between physician productivity and patient experience scores from six composite domains of the HQCA ED Patient Experience Survey were examined using Pearson correlation coefficients, linear regression modelling, and a path analysis.ResultsWe correlated 3,794 patient experience surveys with productivity data for 130 EPs. Very weak non-significant negative correlations existed between productivity and survey composites: “Staff Care and Communication” (r=-0.057, p=0.521), “Discharge Communication” (r=-0.144, p=0.102), and “Respect” (r=-0.027, p=0.760). Very weak, non-significant positive correlations existed between productivity and the composite domains: “Medication Communication” (r=0.003, p=0.974) and “Pain management” (r=0.020, p=0.824). A univariate general linear model yielded no statistically significant correlations between EP productivity and patient experience, and the path analysis failed to show a relationship between the variables.ConclusionWe found no correlation between EP productivity and the patient experience. |
| Databáze: | OpenAIRE |
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