Language-specific skills in intercultural healthcare communication : Comparing perceived preparedness and skills in nurses' first and second languages
| Autor: | Kris Van de Poel, Jessica Gasiorek |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Adult
Male Attitude of Health Personnel First language media_common.quotation_subject education Multilingualism Computer-assisted web interviewing Nursing Staff Hospital Education 03 medical and health sciences 0302 clinical medicine Nursing Surveys and Questionnaires Health care business.product_line Medicine Humans 030212 general & internal medicine Cultural Competency Association (psychology) General Nursing media_common Educational sciences 030504 nursing Descriptive statistics business.industry Communication skills training Feeling Health Communication Preparedness Female Perception Clinical Competence Human medicine 0305 other medical science business |
| Zdroj: | Nurse education today: the journal for health care education |
| ISSN: | 0260-6917 |
| Popis: | Background Interactions between people from different cultures are becoming increasingly commonplace in contemporary healthcare settings. To date, most research evaluating cross-cultural preparedness has assumed that medical professionals are speaking their first language (L1). However, as healthcare workers are increasingly mobile and patient populations are increasingly diverse, more and more interactions are likely to occur in a professional's non-native language (L2). Objectives This study assessed and compared nurses' perceived cross-cultural preparedness and skillfulness in their interactions with patients from other cultures when speaking both their L1 and L2. The goal of this project was to inform the creation of a communication skills training program. Design Nurses reported their perceived cross-cultural preparedness and skillfulness (scales adapted from Park et al., 2009) in their L1 and L2 via an online questionnaire. Settings This questionnaire was distributed among nurses working in Vienna, Austria, through the Vienna Hospital Association (VHA). Participants Nurses and nurses-in-training working in VHA hospitals participated. Most participants who provided demographic information were currently nurses (n = 179) with an average of 16.88 years (SD = 11.50) of professional experience (range: 0–40); n = 40 were nurses-in-training with an average of 2.13 years (SD = 0.88) of experience (range: 1–5). Methods Descriptive statistics for each cross-cultural preparedness and skillfulness (in each language) are reported; comparisons between L1 and L2 responses were also conducted. Multiple regression analyses were used to identify predictors of preparedness and L1/L2 skillfulness. Results Nurses reported feeling significantly less confident in their skills when working in an L2, across a range of culture-related issues. Having had previous communication skills training predicted (better) self-reported L2 skillfulness, although it did not predict L1 skillfulness. Conclusions These results indicate that there is a language-specific component to cross-cultural skillfulness. Thus, there is a need for language-specific skills training to address L2 skill deficits. |
| Databáze: | OpenAIRE |
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