Quality gap assessment of premarital education and counseling in Alborz province in 2018

Autor:	Afsoon Tizvir, Saeedeh Ataollahi, Fariba zmankhani, Zahra dadashieynsheykh
Rok vydání:	2020
Předmět:	lcsh:R5-920 Medical education media_common.quotation_subject lcsh:R lcsh:Medicine Quality (business) alborz province quality gap lcsh:Medicine (General) Psychology pre-marriage counseling classes media_common
Zdroj:	Payesh, Vol 19, Iss 3, Pp 299-309 (2020)
ISSN:	2008-4536 1680-7626
DOI:	10.29252/payesh.19.3.299
Popis:	Objective (s): Understanding customer expectations is essential to achieving better quality services. The aim of this study was to evaluate the quality of eduacational program offered by pre-marital counseling centers from expextant coupls’ perspective. Methods: This cross-sectional study was carried out in pre-marital counseling centers of Alborz province in summer 2018. In all 679 expextant couples were randomly selected. Their expectations and perceptions of counseling services were measured before and after classes by the SERVQUAL questionnaire in five dimensions of assurance, empathy, accountability, reliability, and tangibility. Data were analyzed using Wilcoxon, ANOVA, T- test and correlation tests. Results: A negative quality gap (0.12) was identified between expectations and perceptions (P
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1ea420c546bdc4eb6f13a2e8cfeb9aa4 https://doi.org/10.29252/payesh.19.3.299 Zobrazit plný text záznamu