Performance Evaluation of Small-Medium Enterprises Based on Management and Organization
| Autor: | M. Cengız Toklu, Harun Taşkın |
|---|---|
| Přispěvatelé: | Toklu, MC, Taskin, H, Sakarya Üniversitesi/Mühendislik Fakültesi/Endüstri Mühendisliği Bölümü, Cengiz Toklu, Merve, Taşkın, Harun |
| Rok vydání: | 2017 |
| Předmět: |
Computer science
Physics 0502 economics and business 05 social sciences 0202 electrical engineering electronic engineering information engineering General Physics and Astronomy 020201 artificial intelligence & image processing 02 engineering and technology 050203 business & management Industrial organization Medium enterprises |
| Zdroj: | Acta Physica Polonica A. 132:994-998 |
| ISSN: | 1898-794X 0587-4246 |
| DOI: | 10.12693/aphyspola.132.994 |
| Popis: | Companies need to constantly evaluate their activities in strategic planning process. These activities include all processes in the company, such as management and organization, research and development, production planning, manufacturing, post-sales services, accounting and finance. The aim of this study is to propose an evaluation model that can be used to evaluate management and organization performance for small and medium enterprises. In the proposed model, fuzzy multi-criteria decision-making approaches consisting of fuzzy analytic network process and fuzzy decision making trial and evaluation laboratory methods are used to determine the weights of performance criteria. A case study has been conducted in a small and medium enterprise for empirical evidence. From the outcome of our investigation, it is possible to conclude that "corporate communication" and "process management" are more important criteria. The most important sub-criteria are listed as, "senior management in harmony with each other", "employee requests and demands are collected periodically" and "pocket reference that includes procedures and fixed rules are available". |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|