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Furtak–Niczyporuk Marzena, Warchoł Martyna, Gierszon Patrycja, Firosz Iwona, Mojsym-Korybska Sylwia. The improvement of medical services as an essential component of changes to the medical care system. Journal of Education, Health and Sport. 2018;8(6):278-287. eISNN 2391-8306. DOI http://dx.doi.org/10.5281/zenodo.1292992 http://ojs.ukw.edu.pl/index.php/johs/article/view/5590 https://pbn.nauka.gov.pl/sedno-webapp/works/867884 The journal has had 7 points in Ministry of Science and Higher Education parametric evaluation. Part b item 1223 (26/01/2017). 1223 Journal of Education, Health and Sport eissn 2391-8306 7 © The Authors 2018; This article is published with open access at Licensee Open Journal Systems of Kazimierz Wielki University in Bydgoszcz, Poland Open Access. This article is distributed under the terms of the Creative Commons Attribution Noncommercial License which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author (s) and source are credited. This is an open access article licensed under the terms of the Creative Commons Attribution Non commercial license Share alike. (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted, non commercial use, distribution and reproduction in any medium, provided the work is properly cited. The authors declare that there is no conflict of interests regarding the publication of this paper. Received: 02.05.2018. Revised: 08.05.2018. Accepted: 19.06.2018. The improvement of medical services as an essential component of changes to the medical care system Marzena Furtak–Niczyporuk, Chair and Department of Public Health, Medical University of Lublin Martyna Warchoł, Jan Kochanowski University in Kielce, Faculty of Medicine and Health Sciences Patrycja Gierszon, Medical University of Lublin Iwona Firosz, Medical University of Lublin Sylwia Mojsym-Korybska, Chair and Department of Public Health, Medical University of Lublin Summary The high quality of the medical services, it’s constant improvement and custom approach to the patients needs stand as one of the most important issues of modern healthcare. The patient, being beneficiary, shapes the market of health services through expressing his opinions and expectations. The exclusion of their feedback during management might lead to the loss of reputation on the medical services market. The term “quality”, same as “health” is subjective. Defining quality will depend on experience, knowledge, demands, and expectations of the clients. The aim of the article is to survey the patients’ opinions and expectations towards the quality of healthcare services. The patients expect the constant improvement of that quality during ongoing changes to the healthcare system. They place it very high on their priorities' list. To them quality equals security and medical professionalism. The nature of providing medical services entails that higher quality demand are not possible to meet without overall improvement of how the patients are taken care of. Key words: quality of the healthcare, medical services, healthcare system |
