Enhancing Seller Performance on Petkart Shopping Website through Sentiment Analysis

Autor: Upas Nath, Ajith G S
Rok vydání: 2023
Předmět:
DOI: 10.5281/zenodo.7956413
Popis: Using natural language processing and machine learning techniques for analyzing text like tweets, reviews, or articles enables sentiment analysis to identify their emotional tones. Identifying whether there's a positive, negative or neutral attitude conveyed in the text constitutes the principal aim of sentiment analysis. Sentiment analysis consists of various steps such as text preprocessing, feature extraction, and classification. During text preprocessing, the text is cleaned and transformed into a more usable format, such as removing stop words and stemming the words. Feature extraction involves identifying the relevant features of the text that can be used for classification, such as the presence of certain words or phrases. Extracted features analyzed by machine learning algorithms aid in predicting text sentiment during classification. Sentiment analysis generally generates a score of sentiment that varies from -1 to +1. This score shows the sentiment of the text. A very negative sentiment is shown as -1, a very positive sentiment as +1 and neutral emotion as 0. The sentiment score is capable of aiding in decision-making. For demonstration purposes, it can be used to establish whether showing certain reviews on websites are relevant or altering marketing strategies for products is advisable. Applications for sentiment analysis include monitoring social media, analyzing customer feedback, and managing brand reputation. To make informed choices based on accurate information, businesses, and organizations need to comprehend customer and stakeholder sentiment. This powerful tool enables them to do so.
Databáze: OpenAIRE