War and peace in hospitals: Humans, objects and paradoxes
| Autor: | Patrick Gilbert, Marie-Eve Laporte |
|---|---|
| Přispěvatelé: | LAPORTE, Marie-Eve, IAE Paris - Sorbonne Business School |
| Rok vydání: | 2022 |
| Předmět: |
Marketing
JEL: M - Business Administration and Business Economics • Marketing • Accounting • Personnel Economics 05 social sciences 16. Peace & justice MESH: Patient-Centered Care New Public Management Hospitals Paradoxes Object Agency Situated Action 03 medical and health sciences 0302 clinical medicine JEL: I - Health Education and Welfare/I.I1 - Health 0502 economics and business [SHS.GESTION]Humanities and Social Sciences/Business administration 030212 general & internal medicine [SHS.GESTION] Humanities and Social Sciences/Business administration ComputingMilieux_MISCELLANEOUS 050203 business & management |
| Zdroj: | 14th Academy of Innovation, Entrepreneurship, and Knowledge Conference (ACIEK 14th Academy of Innovation, Entrepreneurship, and Knowledge Conference (ACIEK, Jun 2021, Paris Sorbonne virtual, France Journal of Business Research Journal of Business Research, Elsevier, 2022, 141, pp.253-263. ⟨10.1016/j.jbusres.2021.12.015⟩ HAL |
| ISSN: | 0148-2963 |
| DOI: | 10.1016/j.jbusres.2021.12.015 |
| Popis: | International audience; Patient-centered care (PCC) in French hospitals has become highly topical. As it challenges people's roles and positions in the health care system, it generates tensions that can produce paradoxes when elements perceived as contradictory are both present and persistent. However, the actors most often learn to deal with them. The aim of this research is to examine how actors cope with the paradoxes created by PCC. Linking the theory of paradox to the concepts of situated action and object agency, this paper studies the orthopedics department of a major PCC public hospital in Paris based on shadowing, interviews and secondary documents. It highlights three ways in which technical objects play a key role in managing belonging, learning, organizing and performing paradoxes generated by PCC: enactment, mediation and interpretive flexibility. It thus extends the dynamic equilibrium model of organizing in the theory of paradox developed by Smith and Lewis (2011). |
| Databáze: | OpenAIRE |
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