Critical success factors modelling in operational management and the recovery of overdue portfolio of the Babahoyo GAD in The Municipal Market May 4

Autor: Villalba, Miguel Francisco Galarza, Marielisa Stefanía Serrano Viteri, Castro, Inés Ramos, Díaz, Felipe Vera
Jazyk: angličtina
Rok vydání: 2020
Předmět:
Zdroj: Neutrosophic Sets and Systems, Vol 34, Pp 57-62 (2020)
ISSN: 2331-6055
Popis: This paperaims to study the situation of the recovery of the overdue portfolio ofthe Babahoyo Municipal Decentralized Autonomous Government (MDAG) in the municipal market "4 de Mayo". The problem consists in the difficulties arose in tax collection by the municipal government ́semployeesto this market. In the present investigationneutrosophic cognitive maps are applied to assess the relationship between everypair of causes of this problem. For the evaluation, we count on five experts’criteria. Because there existsome pairs of causes whose relationship areunknown, neutrosophic cognitive maps are used instead of the fuzzy ones, where symbol I denotesindeterminate relationshipsamong them. Additionally, the Ishikawa Diagram is applied, which is a simple graphicalway to represent the causes and effects of problems.
Databáze: OpenAIRE