A capability perspective on performance deficiencies in utility firms
| Autor: | Mundia Kabinga, Hagen Worch, Anton Eberhard, Bernhard Truffer, Jochen Markard |
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| Rok vydání: | 2013 |
| Předmět: |
Transaction cost
Actuarial science Sanitation Sociology and Political Science Process (engineering) business.industry Perspective (graphical) Water supply General Medicine Management Monitoring Policy and Law Development Affect (psychology) Microeconomics Incentive Agency (sociology) Organizational structure Business Business and International Management Adaptation (computer science) Industrial organization |
| Zdroj: | Utilities Policy. 25:1-9 |
| ISSN: | 0957-1787 |
| DOI: | 10.1016/j.jup.2012.12.001 |
| Popis: | Infrastructure services such as electricity, water supply, sanitation and transportation are crucially important in our economies. Despite this importance, utility firms have found little attention in management research. This is surprising because the lack of adequate organizational structures, skills and specialized managerial know-how is an emergent issue and main challenge for many utilities worldwide. We propose a capability-based framework to explain performance deficiencies in utilities. The framework elaborates why capability gaps emerge and persist, and how this, in turn, affects performance. The insights from this framework go beyond the conventional explanations of the transaction cost and agency approaches, which suggest that appropriate incentives and regulatory structures increase the performance of public utilities immediately or after a short adaptation process. In contrast, capability gaps - understood as an inadequate availability of competences, expertise and experience - tend to have l... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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