A Literature Survey of Recent Advances in Chatbots
| Autor: | Ken McGarry, Guendalina Caldarini, Sardar Jaf |
|---|---|
| Rok vydání: | 2022 |
| Předmět: |
FOS: Computer and information sciences
Computer Science - Computation and Language chatbot conversational modelling Information technology sub_artificialintelligence T58.5-58.64 sub_informationsystems conversational agents human-computer dialogue system social chatbots ChatScript conversation systems conversational system conversational entities embodied conversational agents artificial_intelligence_robotics sub_human-computerinteraction Computation and Language (cs.CL) Information Systems |
| Zdroj: | Information; Volume 13; Issue 1; Pages: 41 Information, Vol 13, Iss 41, p 41 (2022) |
| ISSN: | 2078-2489 |
| DOI: | 10.48550/arxiv.2201.06657 |
| Popis: | Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation. |
| Databáze: | OpenAIRE |
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