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The technology is growing faster each day, and the business needs to follow this growing to keep the competitiveness. The companies do it establishing metrics to aim their "Future View" using the Key Performance Indicators (KPIs). Typically, the KPIs give an overview of the health of the business, getting data from several different systems, like EAP, Commercial, Call Center and others. Normally this information is in separate databases and doesn't have communication with each other (data warehouse). The most companies use the Excel to put the consolidated data and present to managers and directors, to check where is the company today. The BIM System (or Business Indicator Management System) comes as a support for these works, putting all the information together and giving a visual information about the business health using graphs and live information. It can help in the decision making and the principles of the availability and reliability of information. This paper shows the design and implementation of a web-based application that makes it possible with two implemented design patterns (Observer Pattern and Factory Pattern) |
