From preparedness to coordination: operational excellence in post-disaster supply chain management in Africa
| Autor: | Isaac Sakyi Damoah, Ishmael Tingbani, David Botchie |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
supply chain management
021103 operations research Supply chain management Process management Strategy and Management Opera education 05 social sciences 0211 other engineering and technologies 02 engineering and technology Operational excellence Management Science and Operations Research Ghana humanities Industrial and Manufacturing Engineering Computer Science Applications humanitarian operations Preparedness Africa 0502 economics and business Critical success factor Business politics 050203 business & management Post disaster |
| Zdroj: | Production Planning & Control. 32:1-18 |
| ISSN: | 1366-5871 0953-7287 |
| DOI: | 10.1080/09537287.2019.1680862 |
| Popis: | Preparation and coordination have come to dominate discourse on operational excellence in post disaster supply chain management. In this paper we explore the critical success factors (CSF) of operations excellence in post-disaster operations management in Africa, using in-depth interviews with disaster management practitioners. Available studies have often focused on the commercial supply chains, but rarely on the critical success factors in service excellence in post disaster management operations in Africa. Using in-depth semi-structured interviews and desk-top data collection techniques from disaster management experts in Ghana a number of factors were identified. Employing thematic data analysis technique, these factors were categorised into eight (8) themes: management and administration, resources, political, governance structure, socio-cultural, education and training, infrastructure, and stakeholder involvement and co-operation. |
| Databáze: | OpenAIRE |
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