Patient‐centered communication in type 2 diabetes: The facilitating and constraining factors in clinical encounters
| Autor: | Susana Silva, Liliana Abreu, Ana Azevedo, Dagmara Paiva |
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| Rok vydání: | 2019 |
| Předmět: |
Male
Attitude of Health Personnel Psychological intervention Coding (therapy) Grounded theory 03 medical and health sciences 0302 clinical medicine Consistency (negotiation) Nursing Patient-Centered Care Humans 030212 general & internal medicine Plain language Qualitative Research Aged Physician-Patient Relations Portugal Patient‐centered Care Communication 030503 health policy & services Health Policy Focus Groups Middle Aged Focus group Aggression Jargon Diabetes Mellitus Type 2 Socioeconomic Factors Patient Satisfaction Facilitator Female Patient Participation 0305 other medical science Psychology |
| Zdroj: | Health Serv Res |
| ISSN: | 1475-6773 0017-9124 |
| Popis: | Objective To explore the perceptions of the constraining and facilitating factors to patient-centered communication in clinical encounters of patients with type 2 diabetes and the providers involved in their care. Data sources/study setting Patients (n = 12) and providers (n = 33) involved in diabetes care in northern Portugal. Study design Seven focus groups. Data collection/extraction methods Grounded theory, using open, axial, and selective coding. Principal findings Patients focused on the patient-provider relationship, while providers emphasized the constraining factors when exchanging information and the facilitating factors regarding disease and treatment-related behavior. Patients and providers both agreed on some constraints (power imbalance, avoidance of criticism, disease minimization, use of jargon, and insufficient competencies and consistency among providers) and facilitators (seeing patients as persons, providing tailored information in plain language, and recognizing the "wake-up call"). Patients perceived an aggressive attitude as a barrier to communication, but providers perceived it as a facilitator. Patients included issues related to trust, respect, and psychosocial support as important factors to them. Only providers mentioned the influence of macro-level interventions and patients' socioeconomic position as essential factors. Conclusions Improvements in patient-centered communication depend on fostering the patient-provider relationship, patients' participation and involvement, and training providers' communication skills. |
| Databáze: | OpenAIRE |
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