| Autor: |
Russell A. Matthews, Benjamin M. Walsh, Claire E. Smith, Marilyn V. Whitman, Sara J. McKersie |
| Rok vydání: |
2022 |
| Předmět: |
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| Zdroj: |
Journal of occupational health psychology. 27(4) |
| ISSN: |
1939-1307 |
| Popis: |
Workplace incivility is generally viewed as a deleterious interpersonal stressor. Yet, alternative theories suggest that incivility may have instrumental implications for some targets. Applying signaling theory, we study client-provider relationships in a health care context to unpack linkages between incivility enacted by organizational outsiders and work creativity responses by employee targets. We argue that providers leverage information from client incivility to provide more creative care over time. In Study 1 ( |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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