Out-patient Queues at the Ibn-Rochd Health Centre

Autor:	G. V. Sarma, Malika Babes
Rok vydání:	1991
Předmět:	Marketing Waiting time Service (business) Queueing theory ComputingMilieux_THECOMPUTINGPROFESSION Computer science Strategy and Management Operations management Management Science and Operations Research Queue Health centre Management Information Systems
Zdroj:	Journal of the Operational Research Society. 42:845-855
ISSN:	1476-9360 0160-5682
DOI:	10.1057/jors.1991.165
Popis:	An arbitrary policy of fixing the number of outpatient appointments specifying the dates (and not the exact times) of appointments created long queues and large waiting times in some departments of the Ibn-Rochd health centre, but considerable idle time for the consulting doctors in others. After narrating in detail these circumstances and examining a number of possible options, this paper describes the scientific approaches made to determine the number of appointments, the corresponding parameters of the queue and the system and the service per cent occupation.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1245b198cd7060f30ff185e2ccae7635 https://doi.org/10.1057/jors.1991.165 Zobrazit plný text záznamu Full text from SpringerLink