House Staff Communication Training and Patient Experience Scores
| Autor: | Auguste H. Fortin, Michael C Bennick, Paul D. Cleary, Daniel DiCapua, Oladoyin A Oladeru, Musleehat Hamadu, Evie G. Marcolini, Jeannette W Hodge, David Y. Hwang, Babar Khokhar, Jeremy J. Moeller, Maxwell Laurans, Ketan R. Bulsara, Adam B. Hittelman, Janet P. Hafler |
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| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
education
Medical education lcsh:R5-920 Health (social science) patient satisfaction 020205 medical informatics communication Leadership and Management business.industry Health Policy 02 engineering and technology 03 medical and health sciences 0302 clinical medicine Patient satisfaction Patient experience medical residencies 0202 electrical engineering electronic engineering information engineering Medicine 030212 general & internal medicine business lcsh:Medicine (General) Research Articles House staff |
| Zdroj: | Journal of Patient Experience, Vol 4 (2017) Journal of patient experience |
| ISSN: | 2374-3735 2374-3743 |
| Popis: | Objective:To assess whether communication training for house staff via role-playing exercises (1) is well received and (2) improves patient experience scores in house staff clinics.Methods:We conducted a pre–post study in which the house staff for 3 adult hospital departments participated in communication training led by trained faculty in small groups. Sessions centered on a published 5-step strategy for opening patient-centered interviews using department-specific role-playing exercises. House staff completed posttraining questionnaires. For 1 month prior to and 1 month following the training, patients in the house staff clinics completed surveys with Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) questions regarding physician communication, immediately following clinic visits. Preintervention and postintervention results for top-box scores were compared.Results:Forty-four of a possible 45 house staff (97.8%) participated, with 31 (70.5%) indicating that the role-playing exercise increased their perception of the 5-step strategy. No differences in patient responses to CG-CAHPS questions were seen when comparing 63 preintervention surveys to 77 postintervention surveys.Conclusion:Demonstrating an improvement in standard patient experience surveys in resident clinics may require ongoing communication coaching and investigation of the “hidden curriculum” of training. |
| Databáze: | OpenAIRE |
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