Early Experiences Engaging Patients Through Patient and Family Advisory Councils
| Autor: | DeAnn Cromp, Jasmine Little, Rosalind E. Keith, Rachel Gaddes, Claire Wilson, Deborah Peikes, James Ralston, Timothy J. Day, Ann S. OʼMalley, Brenda Natzke, Jesse C. Crosson |
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| Rok vydání: | 2016 |
| Předmět: |
Quality management
Primary Health Care business.industry 030503 health policy & services Health Policy Advisory Committees Patient engagement Primary care Quality Improvement Transparency (behavior) Simulated patient Interviews as Topic 03 medical and health sciences Patient feedback 0302 clinical medicine Nursing Humans Medicine 030212 general & internal medicine Patient Participation 0305 other medical science business Qualitative Research |
| Zdroj: | Journal of Ambulatory Care Management. 39:316-324 |
| ISSN: | 0148-9917 |
| DOI: | 10.1097/jac.0000000000000150 |
| Popis: | Primary care practices are increasingly asked to engage patients in improving care delivery. We report early experiences with Patient and Family Advisory Councils (PFACs) from interviews of patients and practice staff in the Comprehensive Primary Care initiative, and identify ways to improve PFACs. Patients and practice staff report PFACs help practices elicit patient feedback and, in response, improve care delivery. Nonetheless, there are areas for refinement, including recruiting more diverse patients, providing an orientation to members, overcoming reticence of some patients to raise issues, and increasing transparency by sharing progress with PFAC members and patients in the practice more generally. |
| Databáze: | OpenAIRE |
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