Information system end-user satisfaction and continuance intention: A unified modeling approach
| Autor: | Brahim Hadji, P. Degoulet |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Knowledge management
020205 medical informatics media_common.quotation_subject CISQ Applied psychology Health Informatics Context (language use) Intention Personal Satisfaction 02 engineering and technology Structural equation modeling 03 medical and health sciences 0302 clinical medicine Physicians Surveys and Questionnaires 0202 electrical engineering electronic engineering information engineering Information system Humans Quality (business) 030212 general & internal medicine media_common End user business.industry Variance (accounting) Models Theoretical Computer Science Applications Hospital Information Systems Continuance Psychology business |
| Zdroj: | Journal of Biomedical Informatics. 61:185-193 |
| ISSN: | 1532-0464 |
| Popis: | Display Omitted Multiple models are used to evaluate clinical information system (CIS) satisfaction and continuance intention (CI).No single model appears sufficient in late post-adoption.System quality is a major direct and indirect determinant of satisfaction and continuance intention.The proposed UMISC metamodel can be adapted to each phase of CIS deployment. ContextPermanent evaluation of end-user satisfaction and continuance intention is a critical issue at each phase of a clinical information system (CIS) project, but most validation studies are concerned with the pre- or early post-adoption phases. ObjectiveThe purpose of this study was twofold: to validate at the Pompidou University Hospital (HEGP) an information technology late post-adoption model built from four validated models and to propose a unified metamodel of evaluation that could be adapted to each context or deployment phase of a CIS project. MethodsFive dimensions, i.e., CIS quality (CISQ), perceived usefulness (PU), confirmation of expectations (CE), user satisfaction (SAT), and continuance intention (CI) were selected to constitute the CI evaluation model. The validity of the model was tested using the combined answers to four surveys performed between 2011 and 2015, i.e., more than ten years after the opening of HEGP in July 2000. Structural equation modeling was used to test the eight model-associated hypotheses. ResultsThe multi-professional study group of 571 responders consisted of 158 doctors, 282 nurses, and 131 secretaries. The evaluation model accounted for 84% of variance of satisfaction and 53% of CI variance for the period 2011-2015 and for 92% and 69% for the period 2014-2015. In very late post adoption, CISQ appears to be the major determinant of satisfaction and CI. Combining the results obtained at various phases of CIS deployment, a Unified Model of Information System Continuance (UMISC) is proposed. ConclusionIn a meaningful CIS use situation at HEGP, this study confirms the importance of CISQ in explaining satisfaction and CI. The proposed UMISC model that can be adapted to each phase of CIS deployment could facilitate the necessary efforts of permanent CIS acceptance and continuance evaluation. |
| Databáze: | OpenAIRE |
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