| Autor: |
Yabe, Teruo, Ditzer, Roman, Bennett, Ian |
| Jazyk: |
angličtina |
| Rok vydání: |
2021 |
| Předmět: |
|
| DOI: |
10.5281/zenodo.5608492 |
| Popis: |
Teruo Yabe; translation: Roman Ditzer TESSEI is a subsidiary of East Japan Railway Company (JR-EAST) and responsible for the cleaning of the Shinkansen carriages at the Tokyo Station terminus – all in the space of just a few minutes before the trains set off again. During his time at TESSEI, the author succeeded in reforming the company and bringing about a revolution in its corporate culture. Along the way, it was possible to improve and consistently standardise the work processes - which resulted in impressive results. This article is a continuation of a previous publication on reform at TESSEI. The focus here is on management tools. The author argues that corporate reform requires both effective management tools and inspirational leadership. A successful manager masters both skills, always mindful of staff development. Translator's note (Roman Ditzer): This article is a rare example of a text written by a top manager looking back and describing his leadership philosophy and approach in a turn-around project. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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