Mental health and debt collection: a story of progress? Exploring changes in debt collectors' attitudes and practices when working with customers with mental health problems, 2010-2016

Autor:	Sharon B Collard, Jamie Evans, Claire Henderson, Christopher Fitch
Rok vydání:	2018
Předmět:	business.industry financial difficulty media_common.quotation_subject Mental Disorders General Medicine Public relations financial services Mental health 030227 psychiatry 03 medical and health sciences Psychiatry and Mental health 0302 clinical medicine Mental Health Attitude Debt Mental health problems Humans 030212 general & internal medicine debt collection Patient Credit and Collection debt business Relation (history of concept) Financial services media_common
Zdroj:	Evans, J, Fitch, C, Collard, S & Henderson, C 2018, ' Mental health and debt collection : a story of progress? Exploring changes in debt collectors’ attitudes and practices when working with customers with mental health problems, 2010–2016 ', Journal of Mental Health . https://doi.org/10.1080/09638237.2018.1466040
ISSN:	1360-0567
Popis:	Background: In recent years, the UK debt collection industry has taken steps to improve its policies and practices in relation to customers with mental health problems. Little data, however, have been collected to evidence change. Aims: This paper examines whether the reported attitudes and practices of debt collection staff when working with customers with mental health problems have changed between 2010 and 2016. Method: This paper draws on descriptive and regression analyses of two cross-sectional surveys of debt collection staff: one conducted in 2010 and one conducted in 2016. Results: All variables analysed show statistically significant changes between 2010 and 2016 indicative of improved reported attitudes and practices. Conclusions: While results suggest an improvement in attitudes and practice may have occurred between 2010 and 2016, research is required to understand this potential shift, its likely causes, and concrete impact on customers.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0897f952cab33690105c3393b6616ebc https://pubmed.ncbi.nlm.nih.gov/29701492 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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