Knowledge, practice and faith on Total Quality Management principles among workers in the Health Care System: evidence from an Italian investigation
| Autor: | Eva Pagano, A Semeraro, Pier Giorgio Gabassi, Rosalba Rosato, Giulia Zigon, Dario Gregori, Giampaolo Napolitano, Cecilia Scarinzi |
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| Přispěvatelé: | Gregori, Dario, Napolitano, G., Scarinzi, C., Semeraro, Arianna, Rosato, R., Pagano, E., Zigon, G., Gabassi, Piergiorgio |
| Rok vydání: | 2009 |
| Předmět: |
Research design
Adult Male Health Knowledge Attitudes Practice Total Quality Test (TQT) Attitude of Health Personnel Health Personnel Organizational culture Formative assessment Nursing quality of care Health care Medicine Humans human resources perception quality of care Total Quality Management (TQM) Total Quality Test (TQT) human resources perception Aged Medical education Total quality management Data collection business.industry Health Policy Data Collection Public Health Environmental and Occupational Health Middle Aged Test (assessment) Intervention (law) Italy Female Total Quality Management (TQM) business Delivery of Health Care Total Quality Management |
| Zdroj: | Journal of evaluation in clinical practice. 15(1) |
| ISSN: | 1365-2753 |
| Popis: | Background The implementation of Total Quality Management (TQM) principles in the sanitary field, in order to be effective, requires a radical change in management practice as well as the organizational culture and its philosophy. The need to monitor such a transformation emerges too. Objectives This study surveys how well TQM principles are known and understood by health care professionals from the employees' point of view and the factors affecting it. Research design and subjects The Health Care System in Trieste was surveyed. Measures The Total Quality Test was used, a novel and quick instrument aimed at routine assessment of the penetration and interiorization of TQM principles within the health care structure. Results Direct exposure to public, job role and time spent working within the same structure have been proved related to the penetration of TQM principles, whereas previous formative intervention did not prove to be associated with the penetration of TQM principles. Conclusions The implementation of a quick and simple instrument to monitor the TQM implementation highlighted several critical areas for intervention. |
| Databáze: | OpenAIRE |
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