Beyond the Numbers: on the road to achieving public value in community support organisations
| Autor: | Craig Zimitat, Elizabeth Shannon, Fiona Girkin, Kate-Ellen Elliot |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
lcsh:R5-920
Government Project commissioning business.industry lcsh:Public aspects of medicine Health Policy media_common.quotation_subject Public Health Environmental and Occupational Health lcsh:RA1-1270 Public relations Outcome (game theory) Health Information Management Community support Publishing Service (economics) Value (economics) Public value lcsh:Medicine (General) business public value community service third sector outcome measurement community sector outcomes value media_common |
| Zdroj: | Asia Pacific Journal of Health Management, Vol 12, Iss 3 (2017) |
| ISSN: | 2204-3136 1833-3818 |
| Popis: | Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted. Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs. Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline. Main outcome measures: The following question was considered; Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed. Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required. Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs. Abbreviations: CSO – Community Support Organisation |
| Databáze: | OpenAIRE |
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