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Introduction: The article analyzes the performance indicators’ formation, identifies the main problems in solving the problem of assessing the urban public passenger transport systemeffectiveness. The article demonstrates the approaches to the correlation between the efficiency and effectiveness concepts and gives the most significant interpretations of the effectiveness in accordance with the standards.Materials and methods: The methods and tools of quality management, of the system, the structural and comparative analysis are used in the research. In the development of calculation indicators, the aim- oriented,multiparameter, value-oriented, multi-level approaches are applied for assessing the system effectiveness.Results The indicators are created in the work in accordance with accepted standards in terms of the three components of the «passenger-carrier- department» system, which take into account the interests of each side.There are such areas in which the interests ofthe passenger, the carrier and the customer coincide despite the difference in the interests. Discussions and conclusions: The purpose of the work is to generate indicators for the integrated effectiveness indicator development, and to complement the indicators by the transport servicessocial standard of 2017. Such indicators of performance evaluation could be used to develop the key integrated indicator of the system effectiveness, taking into account the interests of the three sides in urban public transportsystem. |
