Towards a commitment-based reference ontology for services
| Autor: | Nardi, Julio Cesar, de Almeida Falbo, Ricardo, Andrade Almeida, João, Guizzardi, Giancarlo, Ferreira Pires, Luis, van Sinderen, Marten J., Guarino, Nicola, Gašević, Dragan, Hatala, Marek, Motahari Nezhad, Hamid R., Reichert, Manfred |
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| Jazyk: | angličtina |
| Rok vydání: | 2013 |
| Předmět: |
Service (business)
enteprise modelling EWI-23830 services Knowledge management Service delivery framework Computer science business.industry Service design Core ontology Services computing conceptual modelling Ontology (information science) Service provider computer.software_genre Service science IR-88271 METIS-300082 ontology Web service business computer SCS-Services Service computing |
| Zdroj: | 17th. IEEE International Enterprise Distributed Object Computing Conference (EDOC), pp. 175–184, Vancouver, 9-13/9/2013 info:cnr-pdr/source/autori:Nardi, J. C.; de Almeida Falbo, R.; Almeida, J. P. A.; Guizzardi, G.; Pires, L. F.; van Sinderen, M. J.; Guarino, N./congresso_nome:17th. IEEE International Enterprise Distributed Object Computing Conference (EDOC)/congresso_luogo:Vancouver/congresso_data:9-13%2F9%2F2013/anno:2013/pagina_da:175/pagina_a:184/intervallo_pagine:175–184 17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013, 175-184 STARTPAGE=175;ENDPAGE=184;TITLE=17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013 EDOC |
| ISSN: | 1541-7719 |
| DOI: | 10.1109/edoc.2013.28 |
| Popis: | The concept of "service" has been characterized by different disciplines and authors from various points of view. The variety of characterizations reveals that this notion, although an intuitive one, is far from trivial. Given the importance of services in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment of various approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. We show that the commitment-based account can serve to harmonize different notions of service in the literature. |
| Databáze: | OpenAIRE |
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