Autor:	Jeaha Yang, Ta Hsin Li, Ying Li, Noi Sukaviriya, Juhnyoung Lee, Rong Liu, Michael Sandin
Rok vydání:	2014
Předmět:	World Wide Web Service (business) Knowledge management Business analytics Computer science Analytics business.industry Ticket Incident management (ITSM) Unstructured data business Application lifecycle management Outsourcing
Zdroj:	IEEE SCC
DOI:	10.1109/scc.2014.80
Popis:	An important IT service outsourcing business is to resolve incidents related to IT infrastructures our clients contract our company to support. Incidents are recorded as structured and unstructured data in tickets, which contain various characteristics
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f8eb9ca8d98292898cef1ad549cc94ab https://doi.org/10.1109/scc.2014.80 Zobrazit plný text záznamu