Key success factors in implementation of process‐based management
| Autor: | John M. Sharp, Christopher J. Bamber, Michaela A. Balzarova, Sharon McCambridge |
|---|---|
| Rok vydání: | 2004 |
| Předmět: |
Design management
Process management business.industry Program management Data management computer.software_genre Technology management Quality management system Process-based management Systems management Enterprise relationship management Business Management and Accounting (miscellaneous) Business and International Management business computer |
| Zdroj: | Business Process Management Journal. 10:387-399 |
| ISSN: | 1463-7154 |
| DOI: | 10.1108/14637150410548065 |
| Popis: | This paper explores the implementation of a process‐based management system within a service organisation that has recently achieved certification of its quality management system to the ISO 9001:2000 requirements. Many academics and business people alike consider process‐based management as a fundamental requirement of certification to ISO 9001:2000 quality management systems. Hence, this paper discusses the definition of a process‐based management system and also considers, through a literature review, theories relating to the topic. Consequently, a theoretical model is proposed that outlines the factors affecting successful implementation of a process‐based management system. The paper demonstrates that the theoretical model has been assessed within a UK housing association enterprise case study organisation. The case study organisation presented in this paper, shows the potential barriers of implementation of a process‐based management system. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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