Challenges and Gratitude: A Diary Study of Software Engineers Working From Home During Covid-19 Pandemic
| Autor: | Sonia Jaffe, Jenna L. Butler |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Medical education
business.industry media_common.quotation_subject Flexibility (personality) 020207 software engineering 02 engineering and technology Directive Mental health Feeling 020204 information systems Health care Pandemic Gratitude 0202 electrical engineering electronic engineering information engineering Aggregate data business Psychology media_common |
| Zdroj: | ICSE (SEIP) |
| DOI: | 10.1109/icse-seip52600.2021.00047 |
| Popis: | Covid-19 dramatically changed how organizations worked. Microsoft was one of the first to ask employees to work from home (WFH). We developed an anonymous nightly diary study with 435 participants and learned about their experiences over the first 10 weeks of the WFH directive. We found the largest challenges were having too many meetings, feeling overworked, and physical and mental health. However, engineers reported gratitude for family, increased flexibility, being employed, and team support. We also learned that the simple act of reflecting nightly during the study could be helpful: people who reported no gratitude were 22% (p-value=.000007) less likely to report being satisfied that day. Our management used the anonymized, aggregate data to create new programs (such as No Meeting Friday) to address these challenges. We then saw immediate feedback on these programs in the diaries and used that to inform future decisions. |
| Databáze: | OpenAIRE |
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