Brilliant health service management: challenging perceptions and changing HR practices in health services
| Autor: | Louise Kippist, Sandra G. Leggat, Kathy Eljiz, Janna Anneke Fitzgerald, Ann M Dadich, Anne Smyth, Kathryn J Hayes, Liz Fulop, Leila Karimi |
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| Rok vydání: | 2018 |
| Předmět: |
Organizational Behavior and Human Resource Management
Teamwork Health management system business.industry 030503 health policy & services media_common.quotation_subject Redress Public relations 03 medical and health sciences Scholarship 0302 clinical medicine Knowledge translation Human resource management 030212 general & internal medicine Sociology 0305 other medical science Human resources business Empowerment media_common |
| Zdroj: | Asia Pacific Journal of Human Resources. 57:174-190 |
| ISSN: | 1744-7941 1038-4111 |
| DOI: | 10.1111/1744-7941.12189 |
| Popis: | To redress the scholarly preoccupation with problems, there is a need to focus on practices that exceed expectation. This study is the first to explicate healthcare professionals’ perceptions of brilliance within their health service. Via online discussions, 78 postgraduate health management students from an Australian university shared their experiences with, and perceptions of brilliant health services in their organisation. Researchers thematically analysed the text and workshopped the findings to extend current understandings of human resource management using positive organisational scholarship in health‐care (POSH). Preliminary codes organised well into six key themes – teamwork, leadership, innovation, exceptional individuals, empowerment and patient‐centred care. Although the results reflect health service management research, POSH helped to clarify those aspects of people management that are associated with brilliant health services. These include developing interagency networks; adopting an understanding of innovation; and recognising the extraordinary in the seemingly ordinary. |
| Databáze: | OpenAIRE |
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