Evaluating the Impact of Information Technology on Knowledge Management Performance with Balance Scorecard Approach

Autor:	Ali Abdollahi, Seyed Hossein Siadat, Laleh Garshasbi
Rok vydání:	2017
Předmět:	Balanced scorecard Key factors Knowledge management business.industry Enabling media_common.quotation_subject Information technology management Organizational learning Conceptual model Information technology business Organizational knowledge media_common
Zdroj:	International Journal of Knowledge-Based Organizations. 7:27-42
ISSN:	2155-6407 2155-6393
DOI:	10.4018/ijkbo.2017040103
Popis:	Knowledge is one of the key factors of success and development in today's Firms. Therefore, managers are strongly fascinated by organizational knowledge management issues. In this way, information technology (IT) is known as an enabler of knowledge management (KM). In this paper, the impact of IT on knowledge management is evaluated with the balance scorecard approach considering financial, customers, internal processes and learning criteria. A conceptual model is presented for this purpose using IT application and infrastructure factors. The significant positive effect of the infrastructure factor on KM was 0.7 and that of the application was 0.79. The final result indicated a significant direct relationship between IT and KM that was 0.78, confirming the effect of IT on KM.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f5daf07ea30871d718d3d3192f063d18 https://doi.org/10.4018/ijkbo.2017040103 Zobrazit plný text záznamu