Bureaucratic Systems’ Facilitating and Hindering Influence on Social Capital

Autor:	Patrick A. Saparito, Joseph E. Coombs
Rok vydání:	2013
Předmět:	Economics and Econometrics Cognitive dimensions of notations Customer orientation business.industry media_common.quotation_subject Bureaucracy Business and International Management Public relations Marketing business Social capital media_common
Zdroj:	Entrepreneurship Theory and Practice. 37:625-639
ISSN:	1540-6520 1042-2587
DOI:	10.1111/etap.12028
Popis:	This study demonstrates how banks’ bureaucratic systems (i.e., formalization, management continuity, customer orientation) are associated with social capital's relational and cognitive dimensions. We collected survey data from a matched sample of 884 small– and medium–sized enterprises (SME) executives and 217 bank managers across 22 banks to test hypothesized relationships. Our results showed that formalization is negatively associated with both dimensions of social capital, while management continuity and customer orientation are positively associated with them. These results are a first step in answering calls in the literature to study bureaucratic systems’ influence on social capital. Theoretical and future research implications are discussed.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f5b97c6516484af26dff61f1ff768121 https://doi.org/10.1111/etap.12028 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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