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Perceived Organizational Support Theory is a theory based on explaining employee- organization relationship in terms of Social Exchange Theory. Although the common view is that a substantial part of an employee’s perceived support of their organization come from their managers and fellow employees, there is an insufficient amount of research in hospitality management regarding whether customer behaviours and customer- employee interaction effect this perception. In this study, it is argued that whether customers as the components of intellectual capital will have an effect on an employee’s perceived organizational support. In this context, the study has been conducted starting from customer capital which represents human capital source as well as the component of intellectual capital in tourism industry. From this perspective, it is claimed that customer capital in tourism industry may also contribute as a dimension to the perceived organizational support of the employees. In other words, in this study it is claimed that customer capital which is a component of the intellectual capital, forms a dimension of the employee’s perceived organizational support. This study is based on the scanning of conceptual and empirical literature regarding this dimension. |
