Where did the reference desk go? Transforming staff and space to meet user needs

Autor:	Carey LaBella, Andrea Boehme, Paula Huey, Shelley Arvin, Karen Evans, Steve Hardin, Brian Bunnett
Rok vydání:	2016
Předmět:	Service (business) Medical education Knowledge management Reference desk Point (typography) business.industry 05 social sciences Staffing 050301 education Plan (drawing) Library and Information Sciences Project planning 0509 other social sciences 050904 information & library sciences business 0503 education Service desk Desk
Zdroj:	Journal of Access Services. 13:66-79
ISSN:	1536-7975 1536-7967
DOI:	10.1080/15367967.2016.1161517
Popis:	A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The new arrangement and subsequent removal of librarians from routine desk duties have expanded instructional opportunities, consistent with the university's goals. Project participants plan further assessments to better determine the impacts of the new service arrangements.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f550bb4d7d4e0022d0cae44019789dee https://doi.org/10.1080/15367967.2016.1161517 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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