Return Time Leniency in Online Retail: A Signaling Theory Perspective on Buying Outcomes
| Autor: | Kang Bok Lee, Deepak Iyengar, Brian L. Connelly, Shashank Rao |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Information Systems and Management
Supply chain management Strategy and Management 05 social sciences Perspective (graphical) Context (language use) General Business Management and Accounting Scholarship Work (electrical) Economic indicator Management of Technology and Innovation 0502 economics and business Economics Common value auction 050211 marketing Dimension (data warehouse) Marketing 050203 business & management |
| Zdroj: | Decision Sciences. 49:275-305 |
| ISSN: | 0011-7315 |
| DOI: | 10.1111/deci.12275 |
| Popis: | Merchandise return policies (MRPs) have long been an important area of interest for operations and supply chain management researchers, who have identified some key advantages and disadvantages of offering comprehensive and convenient return policies. However, there is a lack of rigorous scholarship on one key dimension of MRPs—return time leniency. Understood as the amount of time that buyers have within which to return purchased items, return time leniency is often considered one of the leading indicators of a retailer's MRP friendliness. In the current study, we extend prior work on MRPs by introducing a signaling theory perspective to return time leniency. This allows us to develop a more nuanced interpretation of the underlying economics associated with extending the window of time during which returns are accepted. We do so by positioning our study in a retail context where such issues are highly important to consumers—online retail. |
| Databáze: | OpenAIRE |
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