Measuring changes in quality management: An empirical analysis of Japanese manufacturing companies

Autor:	Hirofumi Matsuo, Hideo Suzuki, Rita Arauz
Rok vydání:	2009
Předmět:	Measure (data warehouse) Process management Empirical research Quality management media_common.quotation_subject Questionnaire Quality (business) Business Marketing Quality policy General Business Management and Accounting media_common Research model
Zdroj:	Total Quality Management & Business Excellence. 20:1337-1374
ISSN:	1478-3371 1478-3363
DOI:	10.1080/14783360903248989
Popis:	Our research addresses a framework, evaluation criteria and measurements for managing quality. Its main objective is to show how managerial emphases have been shifted from the past for Japanese manufacturing companies. We use a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices (QMCP) and quality results. The research model is designed to measure quality from two perspectives, the present state of activities in quality management and the changes that occur over time in the same activities. A questionnaire survey was designed to collect data. A total of 317 responses were used for analysis. The research model was tested using structural model analysis. The results confirmed that good quality outcomes are directly dependent on good QMCP, which in turn are dependent on good QMIP. Good quality practices not only lead to good quality but also improve quality outcomes. We found that the companies that shift their managerial emphases to produc...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f3624412c1ee835c49b3ddfbc7c0e29c https://doi.org/10.1080/14783360903248989 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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