The effect of human capital on organizational performance: The case of sustainability issues in an e-commerce firm

Autor:	Patrick Balian, Udo C. Braendle, Assaad Farah
Rok vydání:	2020
Předmět:	business.industry 0502 economics and business 05 social sciences Sustainability 050211 marketing General Medicine Business E-commerce Human capital Organizational performance 050203 business & management Industrial organization
Zdroj:	Corporate Governance and Sustainability Review. 4:20-29
ISSN:	2519-898X 2519-8971
DOI:	10.22495/cgsrv4i2p2
Popis:	This paper aims to discuss how developing human capital can have a direct positive effect on operational performance. The case study method is used to address the sustainability issues a Lebanon-based retail e-commerce company is facing. We utilize the socio-economic qualimetrics methodology to discuss the corporate change from within the enterprise at all levels and with the contribution of all the participants in the firm. The focus of the case study is on qualitative, quantitative, and financial aspects through competitiveness enhancement and operational effectiveness metrics. The findings of this intervention research contribute to the literature insofar as enhancing the social capital of a retail e-commerce organization positively impacts its performance.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f2d7a76601735a6517a8e09dae84588b https://doi.org/10.22495/cgsrv4i2p2 Zobrazit plný text záznamu