A3 Process: A Pragmatic Problem-Solving Technique for Process Improvement in Health Care

Autor:	Manimay Ghosh
Rok vydání:	2012
Předmět:	Quality management Process management business.industry Process (engineering) Health Policy Stakeholder Process improvement Mindset Corporation Organizational change Health care Operations management Sociology business
Zdroj:	Journal of Health Management. 14:1-11
ISSN:	0973-0729 0972-0634
DOI:	10.1177/097206341101400101
Popis:	Short-term approaches or patch working are the predominant modes of solving process-related problems in organizations. As a result, problems recur at regular intervals and inhibit their smooth functioning. Organizational leaders have adopted various quality initiatives to produce sustainable change, but the existing literature suggests that many of them have met with limited success. The ‘A3 Process’, adapted from Toyota Motor Corporation, has been proposed as a pragmatic problem-solving technique for creating sustainable organizational change. Observing, drawing iconic sketches, discussing with other stakeholders, and experimenting has helped each stakeholder gain a deeper, contextualized understanding of the problem. These activities influenced knowledge validation and/or knowledge creation, both instrumental in transforming the stakeholder’s passive mindset to a collaborative and active mindset. This article presents one of the many applications of the A3 Process that produced enduring change in a health care environment.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f1f66895d0df3c449f377b6cd3c6a8b2 https://doi.org/10.1177/097206341101400101 Zobrazit plný text záznamu