SEIPS-based patient journey mapping: Application to a patient visit in the emergency department

Autor:	Kathryn Wust, Hanna Barton, Nicole E. Werner, Rachel Rutkowski, Peter L.T. Hoonakker, Manish N. Shah, Brian W. Patterson, Michael S. Pulia, Denise Buckley, Maureen Smith, Barbara King, Paula vW. Dail, Pascale Carayon
Rok vydání:	2022
Předmět:	Medical Terminology Medical Assisting and Transcription
Zdroj:	Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 66:848-852
ISSN:	1071-1813 2169-5067
Popis:	Patient Journey Mapping (PJM) is an emerging method to describe complex health care processes from the patient perspective. In this paper we describe a novel PJM method that integrates the SEIPS model, in particular the five work system elements (i.e., person, tasks, tools/technology, environment, and organization). The SEIPS-based PJM method supports the integration of multiple perspectives (e.g., patient, clinician) throughout the design and development process, and helps to represent non-linear health care processes, such as those experienced by patients who present to the emergency department.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f19741e01270a0fc36c3439cd47335a6 https://doi.org/10.1177/1071181322661527 Zobrazit plný text záznamu