Modeling and Personalising the Customer Journey: The Case for Case Management

Autor:	Imen Benzarti, Hafedh Mili, Renata Medeiros de Carvalho
Rok vydání:	2021
Zdroj:	2021 IEEE 25th International Enterprise Distributed Object Computing Conference (EDOC).
DOI:	10.1109/edoc52215.2021.00019
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f10ab379da4ef32d1800ea59fbc57055 https://doi.org/10.1109/edoc52215.2021.00019 Zobrazit plný text záznamu