Valuing our clients: a report on the client survey at NSW Agriculture Library Services

Autor:	Fiona Drum, Sally C Anderson
Rok vydání:	2003
Předmět:	business.industry Service delivery framework Library services media_common.quotation_subject Tactical planning Library and Information Sciences Public relations Focus group Promotion (rank) Agriculture Relevance (information retrieval) Quality (business) Business media_common
Zdroj:	The Australian Library Journal. 52:19-30
ISSN:	2201-4276 0004-9670
DOI:	10.1080/00049670.2003.10721493
Popis:	NSW Agriculture Library Services Network commissioned Libraries Alive! to conduct a survey of departmental staff in September 2000. The survey aimed ‘to determine clients’ views on the quality, relevance and importance of library services, and to use this information in subsequent strategic and tactical planning’ (McCallum & Quinn, 2000). Focus group discussions were also held. The main findings were that clients valued the library services and staff highly, they accepted the trend towards electronic delivery at the desktop, and appreciated the decentralised service delivery model. Recommendations included expanding web-based services, more promotion of library services and increased client training by librarians.
Databáze:	OpenAIRE
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