| Popis: |
Facilities operations are influenced by levels of decision making that can be classified in order of priority as strategic/corporate, tactical/ professional and operational/implementational. Facilities managers themselves operate at the tactical/professional level, translating strategic/corporate policies into operational realities within buildings, while dealing with the day‐to‐day problems of monitoring, provision and management. To ensure excellence in the quality of decisions at all levels, it is essential that professionals successfully influence policy decisions and facilities managers are no exception to this rule. |
