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Human work activities are at the core of value adding processes creating system performance. The concept of human, technology and organization (HTO) is used in different cases as it offers a framework for understanding and developing work. The aim of this paper is to elucidate the character of work activities and their significance in using the HTO concept. The aspects elaborated on are: the relation between the objectives of the organization and the activity, the organizational context of the activity, the variability of the individual and the work process, the influence of history, the relation between the individual and the activity and finally how activity can be studied. Looking at three short examples from different industries, it can be concluded that the HTO concept is beneficial to use in order to better understand the studied activities in the examples. However, there must be clearly identifiable tasks to really benefit from the HTO concept. |
