How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians
| Autor: | Manisha Subramony, Sneha Magapu, Indrani Medhi Thies, Nandita Menon, Jacki O'Neill |
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| Rok vydání: | 2017 |
| Předmět: |
Value (ethics)
05 social sciences Applied psychology Wizard of oz 02 engineering and technology Personality psychology computer.software_genre Chatbot 0202 electrical engineering electronic engineering information engineering Maya 020201 artificial intelligence & image processing 0501 psychology and cognitive sciences Psychology Productivity computer 050107 human factors |
| Zdroj: | Human-Computer Interaction-INTERACT 2017 ISBN: 9783319677439 INTERACT (1) |
| DOI: | 10.1007/978-3-319-67744-6_28 |
| Popis: | As text-messaging chatbots become increasingly “human”, it will be important to understand the personal interactions that users are seeking with a chatbot. What chatbot personalities are most compelling to young, urban users in India? To explore this question, we first conducted exploratory Wizard-of-Oz (WoZ) studies with 14 users that simulated interactions with a hypothetical chatbot. We evaluated three personalities for the chatbot—Maya, a productivity oriented bot with nerd wit; Ada, a fun, flirtatious bot; and Evi, an emotional buddy bot. We followed up with one-on-one interviews with the users discussing their experiences with each of the chatbots, what they liked, and what they did not. Overall our results show that users wanted a chatbot like Maya, who could add value to their life while being a friend, by making useful recommendations. But they also wanted preferred traits of Ada and Evi infused into Maya. |
| Databáze: | OpenAIRE |
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