Australia's Financial Ombudsman Service: An Analysis of Its Role in the Resolution of Financial Hardship Disputes

Autor:	Ian Ramsay, Evgenia Bourova, Paul Ali, Joseph Horbec
Rok vydání:	2016
Předmět:	Finance 021110 strategic defence & security studies business.industry media_common.quotation_subject 05 social sciences 0211 other engineering and technologies 050109 social psychology Context (language use) 02 engineering and technology Statutory law Service (economics) Financial crisis 0501 psychology and cognitive sciences Psychology (miscellaneous) business Law Financial services media_common
Zdroj:	Conflict Resolution Quarterly. 34:163-188
ISSN:	1541-1508 1536-5581
DOI:	10.1002/crq.21187
Popis:	The Financial Ombudsman Service (FOS) was established in 2008 to resolve disputes between Australian consumers and financial service providers. This article outlines the role of FOS in resolving disputes under the statutory protections for Australians in financial hardship. This article also sets out the results of a study of data collected by FOS in relation to financial hardship disputes resolved between 2010 and 2014. This data highlights the importance of FOS in a context where most disputes are resolved outside the courts, particularly in the aftermath of the global financial crisis, when the number of financial hardship disputes rose significantly.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f0402bc4af7b9155c893d21bf22f71fc https://doi.org/10.1002/crq.21187 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
Nepřihlášeným uživatelům se plný text nezobrazuje	K zobrazení výsledku je třeba se přihlásit.