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Background: Patients are the backbone of the health care system, their judgment and feedback of quality of hospital services is essential in monitoring & improving the quality of care. Nurses and doctors are the important members of health care team. So, firstly, they themselves to be satisfied then only the patients will be satisfied with their services. Aim: The study was to assess the patient satisfaction on health care services and to identify nurses & doctors perception about their health care services. Methods: A qualitative survey approach with correlational crossectional survey design was used to collect data from the 200 in-patients, 60 nurses and 20 doctors of surgical, medical, orthopedics, gynecological & obstetrical wards at Shri Vinoba Bhave Civil Hospital, Silvassa. Patients were selected by propotionate Stratified randomly sampling technique and doctors and nurses by convenient sampling technique. Results: The finding shows that 73 % patients are highly satisfied with the admission procedures. 92 % patients are highly satisfied with the doctor’s services. 75 % patients are highly satisfied with the nursing services and diagnostic test facilities. 87 % patients are highly satisfied with the physical facilities available in the ward. 100% doctors & 98.3% nurses perceived that they are giving good quality of services to the patient. There was a positive correlation between the patient satisfaction and perception scores of nurses(r= 0.38) & doctors (r= 0.66) on their services provided to the patient. There was a significant association between patient satisfaction and Place and area of residence, gender, educational status, duration of hospitalization and status of health at the time of discharge of the patients at 0.05 level of significance. Conclusion: The present study result shows patients are satisfied with the health care services provided in Shri Vinoba Bhave Civil Hospital, Silvassa. Moreover, there was a positive relationship between patient satisfaction and nurses’ and doctors’ perception. |
