What Are You Working On? Status Message Q&A in an Enterprise SNS

Autor:	David R. Millen, Jennifer Thom, Sandra Yuen Helsley, Tara Matthews, Elizabeth M. Daly
Rok vydání:	2011
Předmět:	Questions and answers Social support Knowledge management Professional networks Social network business.industry Information seeking Information sharing Internet privacy business Social information Psychology Qualitative research
Zdroj:	ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus Denmark ISBN: 9780857299123 ECSCW
Popis:	Social networking services (SNS) have been deployed within enterprises to encourage informal social interactions and information sharing. As such, users have turned to the status message functionality in a SNS for social information seeking by employing it as a medium for question asking. In this paper, we present the results of a qualitative study observing emergent question and answer (Q&A) behaviors in an enterprise SNS and then describe user motivations in employing this medium for social information seeking. We report data describing the types and topics of questions asked within the workplace and the prevalence of questions and responses within this system. Results suggest that users choose status message Q&A for non-urgent information seeking needs and perceive question asking as a way to elicit social support from their professional networks.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::ef5ff880f6d3a15c7ee59f19f2e75b74 https://doi.org/10.1007/978-0-85729-913-0_17 Zobrazit plný text záznamu