The performance service evaluation of Sibinuang regular passenger train
| Autor: | Yosritzal, B M Adji, S Wahyuni, A Fashalli |
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| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | IOP Conference Series: Earth and Environmental Science. 708:012044 |
| ISSN: | 1755-1315 1755-1307 |
| DOI: | 10.1088/1755-1315/708/1/012044 |
| Popis: | The Regular Sibinuang train is one of the railway bases of public transportation, which is serving passengers of Padang – Pariaman corridor, from Padang Station in Padang to the Gandohria station in Pariaman. While PM No. 48 of 2015 regulates the Minimum Passenger Service Standards (SPM) of passenger railways. It needs to be investigated whether the services of the Regular Sibinuang passenger train are in accordance with the SPM. Three hundred respondents are obtained by distributing questionnaires to Sibinuang (Regular) train passengers. The parameters observed in this study were 26 attributes. The analysis was conducted by using the Importance Performance Analysis (IPA) method. This method compares the level of importance with the level of satisfaction (performance), which is separated into four quadrants. As the result, there are five attributes included in quadrant IV. Those attributes are ‘the availability of CCTV cameras,’ ‘the availability of toilets which have good air circulation,’ ‘the availability of a handle for standing passengers,’ ‘the availability of station information to be passed in sequence, and the availability of facilities for disabled passengers.’ The results of the analysis in this quadrant should be the primary reference for PT. KAI Regional Division II West Sumatra as the main priority to immediately improve. |
| Databáze: | OpenAIRE |
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