Use of a discrete-event simulation in a Kaizen event: A case study in healthcare
| Autor: | Viviane Gascon, Nadine Côté, Jonathan Miller, Chantal Baril |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
021103 operations research
Information Systems and Management General Computer Science Kaizen Computer science Service delivery framework Event (computing) business.industry 05 social sciences 0211 other engineering and technologies 02 engineering and technology Management Science and Operations Research Lean manufacturing Industrial and Manufacturing Engineering Modeling and Simulation 0502 economics and business Health care Business game Outpatient clinic Operations management Scenario testing Discrete event simulation business 050203 business & management |
| Zdroj: | European Journal of Operational Research. 249:327-339 |
| ISSN: | 0377-2217 |
| DOI: | 10.1016/j.ejor.2015.08.036 |
| Popis: | To improve service delivery, healthcare facilities look toward operations research techniques, discrete event simulation and continuous improvement approaches such as Lean manufacturing. Lean management often includes a Kaizen event to facilitate the acceptance of the project by the employees. Business game is also used as a tool to increase understanding of Lean management concepts. In this paper, we study how a business game can be used jointly with discrete event simulation to test scenarios defined by team members during a Kaizen event. The aim is to allow a rapid and successful implementation of the solutions developed during the Kaizen. Our approach has been used to improve patients’ trajectory in an outpatient hematology–oncology clinic. Patient delays before receiving their treatment were reduced by 74 percent after 19 weeks. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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