Antecedents and Outcome of Electronic Government Implementation in a Service Sector Context

Autor:	Faten Jaber, Kholoud AlQeisi, Ibrahim Hussien Musa Magboul, Muneer Abbad
Rok vydání:	2021
Předmět:	Expectancy theory Service quality Government Knowledge management Public Administration Sociology and Political Science business.industry Public sector Context (language use) Structural equation modeling Computer Science Applications Test (assessment) business Tertiary sector of the economy
Zdroj:	International Journal of Electronic Governance. 13:1
ISSN:	1742-7517 1742-7509
DOI:	10.1504/ijeg.2021.10030110
Popis:	This research assesses the implementation of e-government in the police department in Sudan. The objectives of the study are to: a) investigate the effect of antecedents (government support, IT infrastructure, training, trust, ease of use and performance expectancy) on e-government implementation; b) examine the effect of e-government implementation on service quality in the police department. A quantitative method is deployed using a questionnaire to collect the study data, in which out of 547 questionnaires, 300 were retrieved (54.9%). Structural equation modelling (SEM) using AMOS 24 is used to test the research model. The results revealed that the data supported four out of the seven hypotheses. The current study attempts to fill a gap in the literature by examining not only the antecedents of e-government implementation, but also identifying the relationship between the subsequent implementation and service quality in a public sector context.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::ee16aa7012eb046b070227e3c4f630dc https://doi.org/10.1504/ijeg.2021.10030110 Zobrazit plný text záznamu