Cross-boundary e-government systems: Determinants of performance
| Autor: | Lung-Teng Hu, Kuan Chiu Tseng, Chih Kai Chang, Wen Jong Juang, Yu-Che Chen |
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| Rok vydání: | 2019 |
| Předmět: |
Service (systems architecture)
Knowledge management Sociology and Political Science E-Government business.industry 05 social sciences Organizational culture Library and Information Sciences Boundary (real estate) 0506 political science Conceptual framework Accountability 050602 political science & public administration Key (cryptography) Information system Business 0509 other social sciences 050904 information & library sciences Law |
| Zdroj: | Government Information Quarterly. 36:449-459 |
| ISSN: | 0740-624X |
| DOI: | 10.1016/j.giq.2019.02.001 |
| Popis: | This study examines the performance of a cross-boundary e-government system. It draws from studies in the fields of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountability as key performance measures; identifies technical, managerial, and inter-organizational factors for success; and develops hypotheses accordingly. Empirical investigation utilizes user-level data from an inter-organizational e-government system that provides integrated commerce and industry service. The results underscore the importance of management support, shared goals, and inter-agency trust in improving all three measures of performance. In addition, citizen-centric and innovative organizational culture enhances efficiency and accountability while administrative interdependence impacts effectiveness and accountability. The managerial and theoretical implications of these findings and future research opportunities are also explored. |
| Databáze: | OpenAIRE |
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